Webinar Quiz: Cost of Quality -Sakura Finetek USA

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1. Which of the below is an example of a prevention cost?(Required)

A;A.) Quality planning

B;B.) Employee training

C;C.) Preventative maintenance programs

D;D.) All of the above

2. Which of the below is NOT a potential cause of cost related to process validation and verification?(Required)

A;A.) Consumables for validation and/or verification

B;B.) Keeping everything the same

C;C.) Performing the validation and/or verification

D;D.) Changes in the laboratory like moving equipment

3. Which of the below are areas of potential costs relating to employee training?(Required)

A;A.) Training new employees

B;B.) Training employees on new laboratory procedures

C;C.) Documenting employee training and follow-up competencies

D;D.) All of the above

4. Which of the below is true about the risk of introducing workarounds into processes?(Required)

A;A.) The workaround makes the process finish too quickly

B;B.) Introducing workarounds reduces the learning curve of new employees

C;C.) Introducing workarounds leads to process variability

D;D.) Introducing workarounds reduces process variability

5. Which of the below is NOT an element included in an effective quality management system?(Required)

A;A.) Laboratory location

B;B.) Document control

C;C.) Customer service

D;D.) Information management

6. Which of the below is an example of appraisal costs?(Required)

A;A.) Quality control

B;B.) Ongoing competency assessment

C;C.) Internal audit programs

D;D.) All of the above

7. Ensuring proper working conditions of instruments falls under what type of cost?(Required)

A;A.) Employee training costs

B;B.) Equipment calibration costs

C;C.) Internal failure costs

D;D.) All of the above

8. Quality control should be which of the following?(Required)

A;A.) A scheduled and regular activity

B;B.) Only done when a defect or issue is identified to help reduce costs

C;C.) Done minimally on only key items to help reduce costs

D;D.) Performed on processes and equipment directly related to patient outcomes only

9. Which of the below is an example of an internal failure cost?(Required)

A;A.) Repeats

B;B.) Downtime

C;C.) Waste

D;D.) All of the above

10. Which of the below is NOT a way to help reduce the cost of failures?(Required)

A;A.) Identify process workarounds that can speed up processes

B;B.) Create efficient and well-documented processes

C;C.) Develop training programs

D;D.) Set goals to improve

Webinar Quiz: Cost of Quality

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