Webinar Quiz: Leading Change in a Pandemic -Sakura Finetek USA

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1. What is one of the significant concerns as it pertains to staffing that was exacerbated by the COVID-19 pandemic?(Required)

A;A.) Laboratories have an abundance of staffing allowing them to easily complete the growing workloads

B;B.) Laboratories are experiencing significant staffing challenges, and in some cases it is hindering the laboratories’ ability to complete daily workloads

C;C.) COVID-19 has improved staffing conditions in laboratories as more people are now interested in the medical field

D;D.) COVID-19 has had no impact on laboratory staffing conditions

2. What was the purpose of outlining some immediate actions in the immediate action plan?(Required)

A;A.) The purpose was to try and identify some “quick wins” that could be implemented on the short term to alleviate some pressure on the laboratory early on

B;B.) The purpose was to outline all of the projects required to get to a final perfect state for the laboratory

C;C.) The purpose was to try and identify some short cut methods to skip steps in order to realize long term improvements ahead of schedule

D;D.) The purpose was to reduce block count

3. Which of the below was an example of an outcome of the immediate action plan?(Required)

A;A.) Reduced the total number of blocks by adjusting the piece counts grossers were allowed to put in each cassette

B;B.) Reduced the total slide count by reducing block count and adjusting reflex testing levels

C;C.) Triggered further review with two teams, both internal and external, to discover other continuous improvement opportunities

D;D.) All of the above

4. Which of the below was NOT one of the goals for the internal and external laboratory assessments?(Required)

A;A.) Identify how specimens flowed through the laboratory

B;B.) Identify areas of potential bottlenecks

C;C.) Identify staff who were not carrying their weight and penalize them

D;D.) Work together to find solutions

5. Which of the below was an example of an observation the laboratory made during the in-house assessment?(Required)

A;A.) There were vacant positions

B;B.) Staff utilization was an issue and staffing may not have been appropriately aligned with the workload

C;C.) Training rubrics needed to be reviewed and updated

D;D.) All of the above

6. Which of the below was an example of an observation that the external assessment discovered?(Required)

A;A.) There was a 1-2 day backlog at grossing

B;B.) There was an opportunity to update and optimize tissue processing protocols

C;C.) There was limited communication between shifts

D;D.) All of the above

7. What was one of the equipment decisions made by the laboratory that was essential to aiding in the workload and staffing shortage issues?(Required)

A;A.) An automated embedding system

B;B.) New microtomes

C;C.) Better grossing stations

D;D.) No new equipment was brought in

8. Which of the below was NOT a challenge faced by the laboratory due to COVID-19?(Required)

A;A.) Communication for meetings and trainings were often conducted virtually rather than face-to-face

B;B.) The lab experienced a slow down of workload from OR closures to an expanded workload during the catchup period

C;C.) The lab had to learn to become less organized to accommodate new changes

D;D.) Bringing in new instrument and the required installation and training teams was limited

9. Which of the below were keys to new instrument and process changes during the pandemic?(Required)

A;A.) Strong laboratory organization was important

B;B.) A good deal of collaboration between those involved with the projects was necessary

C;C.) Communication with active listening, an open mind, and with trust and respect were vital

D;D.) All of the above

10. What was a key take away about how the typical change process was altered during the pandemic?(Required)

A;A.) Changes had to be decided on and implemented much quicker than normal to accommodate the rapidly changing environment and situation

B;B.) There were not the typical growing pains because there was no time for them

C;C.) The pandemic freed time to enable taking the changes at a snail’s pace

D;D.) The pandemic had no impact on how the laboratory handles change

Webinar Quiz: Leading Change in a Pandemic

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