Technical Support Specialist II - Field (So. Cal)

General Position Summary

Responsible for coordinating Technical Support activities including installation, applications troubleshooting, Pre & Post-installation customer training and follow-up for all Sakura customers and Sales Teams while  applying diversified knowledge of Anatomic Pathology principles & practices. Participate in all Quality Assurance procedures as required.

Essential Job Functions

Technical Support Activities

  • Responsible for addressing application, instrument and training issues.  
  • Provide on-site training and support for all Sakura products.
  • Instruct customers in Advanced Operator Training.
  • Perform all follow up training and technical support for new and existing customers.
  • Participate in industry forms and product Sales demonstrations.
  • Quickly responds to customer inquiries and requests regarding products, questions and technical problems.
  • Conducts research to obtain support information if necessary.  Proposes alternative solutions to customers for a variety of issues.
  • Responsible for guiding complaint resolution to ensure that proper and satisfactory responses and results are provided to customers.
  • Maintains a high level of customer satisfaction.
  • Conducts all duties with the highest level of professionalism.
  • Completes special projects as assigned.
Information Management & Reporting Activities
  • On a regular basis, communicates with both internal and external Company personnel and affiliated personnel providing important information regarding company products.
  • Creates documentation system on spreadsheet and database software to improve department productivity and overall efficiency.
  • Ability to manage multiple priorities.
  • Reviews and edits operator manual for all models of laboratory equipment sold by the Company.
  • Attends and participates in group meetings, advisory groups, etc., as needed.
  • Plans, coordinates and prepares reports, surveys, research information and any special requests made by senior management.
Other Activities
  • Provides specialized product training and continual information/guidance to other staff members.
  • Participates in Sales (new hire) training of Sakura products.  Prepares hand-out material and formal product presentations along with practical exercises.
  • Assists in the control of processes and/or procedures to assure the highest possible levels of quality.
  • May provide various reports and information concerning market information, product liability issues, etc., as requested.
  • Seeks constant improvement in work processes and techniques to increase department productivity.
  • Maintains good communications both inside and outside of the Company.


Bachelor's degree preferred
Associates degree (A.A.) or equivalent in medical technology or related field; or equivalent combination of education and experience.
HT or HTL (ASCP) certification required. QIHC (ASCP) certification highly desired.


Experience & Minimum Qualifications

  • Five or more years of histology experience or equivalent.
  • Knowledge and understanding of specialized histology such as immunohistochemistry and the company's products and/or services.
  • Demonstrates advanced knowledge and proficiency on one or more products.
  • Strong Customer Satisfaction Skills.
  • Ability to write daily reports, business correspondence and sales reports according to specified timelines.
  • Ability to effectively present information and respond to questions from groups of managers, customers, etc.
  • Ability to get along well with diverse personalities.  Must be tactful, mature and flexible.
  • Fluency with a variety of word processing and spreadsheet software packages used on personal computers.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to carry out instructions furnished in written, oral or diagram form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Excellent written and verbal communication skills.  Ability to present ideas in a clear and concise manner.
  • Must possess computer proficiency.  

Physical Requirements & Working Environment

  • This position requires the employee to frequently sit.  In addition, the employee is occasionally required to stand, walk, use hands and fingers and reach with hands and arms.
  • Ability to read and analyze hard written copy and information on a computer screen.
  • Ability to successfully respond to multiple work pressures.
  • Ability to travel to other locations both within and outside of the local region.  Must have a valid driver's license                      and access to a car.
  • Ability to communicate verbally and in writing to individuals and groups.
  • Ability to communicate verbally in person and using a phone.
  • Ability to listen, understand, interpret and solves problems.
Affirmative Action Employer
Equal Opportunity Employer



Sakura Finetek USA, Inc.
Attn: Human Resources Department
1750 West 214th Street
Torrance, CA 90501

Fax: 310-782-7495